This Privacy Statement applies to information collected by Equity-One™ and its related bodies corporate. It outlines how we manage your personal information and safeguard your privacy.
Our commitment is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 and any other relevant law.
Equity-One™ only collects personal and sensitive information that is reasonably necessary for us to perform our functions and required or authorised by or under an Australian law or a court/tribunal order. The kind of personal or sensitive information we collect and hold will depend upon the type of products and services that you request from us and may include:
Equity-One™ collects your personal information in a number of ways including:
Should Equity-One™ collect your personal details from someone other than yourself then, we will notify you as soon as practicable and advise you of the collection in accordance with the requirements under Australian law.
We will ensure that the information pertaining to this policy will be made available to you at the earliest opportunity so that you are aware of the information in relation to the collection, retention, use and disclosure of personal information.
Equity-One™ may use your personal information in a number of ways including:
We may use your personal information for additional purposes related to the purposes listed above. We will not, however, use your personal information other than for:
In the event that the collection of personal information has not been solicited by us and does not meet the above requirements, the personal information will be destroyed or de-identified.
We may contract out some of our functions such as mailing, settlement services, banking / transaction functions or identification verification to external service providers from time to time and only in those instances will we disclose personal information to those providers. Only information pertinent to these products or services will be provided and confidentiality clauses feature in our service agreements with third party providers and suppliers.
We may also disclose your information to investors in the Equity-One™ Mortgage Fund so that products and services may be offered.
In the event that we disclose information to enforcement agency in relation to an enforcement activity we will make a written note of the use or disclosure.
Where we propose to sell our business we may disclose your personal information to potential
purchasers for the purpose of them conducting due diligence investigations, such information will be
held in confidence and not disclosed or used by the potential purchasers. In the event that the
business is sold, we may transfer your personal information to the purchaser in which you will be notified accordingly.
Where we have obtained your approval to conduct credit checks, we may obtain personal information from or disclose personal information to credit reporting agencies.
Should Equity-One™ disclose personal information about you to a person overseas in accordance with our Privacy Statement, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.
The use and/or adoption of government identifiers will only be used or disclosed for the purpose of identification and in accordance with Australian law.
We aim to ensure that personal information we retain about you is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide.
During the course of our relationship with you we request that you inform us of any changes to your personal information.
Equity-One™ stores personal information in a combination of computer storage facilities, paperbased
files and other records for a period of 7 years from the date of when you cease to be a client
of Equity-One™. We will treat your personal information as confidential and sensitive information as
highly confidential and take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
You may request access to the personal information that we hold about you or request correction to personal information that we hold. Subject to the limited circumstances set out below, we will endeavour to process your request in a reasonable time. In order for us to process your request we will need to verify your identity and, in some circumstances, we may need to charge an administrative fee, of which we will inform you in advance.
In the event that we refuse you access to your personal information, we will provide you with an explanation for that refusal. These reasons may include:
We will collect some information from you when you apply online through the Equity-One™ website. Your use of the facilities and services available through the website will determine the amount and type of information that we will collect about you. We may utilise cookies to identify your browser while you are using our site which does not identify you, but allows us to track usage patterns to measure the level of interest in various areas of our site. All browsers allow you to be notified when you receive a cookie and elect to either accept it or not which if required, your Internet Service Provider can assist you to manage your preferences.
The only personal information which we collect about you when you use the website is what you tell us about yourself; for example, by completing an online form such as an application form or by asking for a disclosure document for our products or by sending us an email. We will record your email address if you send us an email.
Equity-One™ may make changes to this Privacy Statement from time to time for any reason and will make concerted efforts to update the website in a timely manner.
If you would like more information about how we manage your personal information, please contact us on 03 9602 3477, or write to us at the following address:
The Privacy Officer
Level 13, 256 Queen Street
Melbourne Victoria 3000
If you wish to raise any concerns about any breach or potential breach of your privacy, please contact our Privacy Officer and we will make every effort to resolve your complaint as soon as possible within our organisation under our Complaints Handing Procedures. If you feel our response is not satisfactory, we may refer you to a neutral and independent dispute resolution organisation such as the Office of the Australian Information Commissioner, where available.
Date of Privacy Statement: 8 February 2016